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The first book to focus on the application of language models for classroom management, Making Your Words Work offers a large repertoire of linguistic approaches to improve communication between teacher and pupil. It provides a robust rationale of the causes of anxiety and dysfunctional behaviour, especially useful in situations where the pupil is a potentially disruptive influence. It covers the latest developments in effective teaching through the modification of language use. Developing the skills and behaviour management strategies in this book will promote learning, improve relationships with pupils and result in a happier, more productive classroom.